As we celebrate a decade of innovation, we’re excited to sit down with CheckProof’s first employee, Marcus Edlund, who joined CheckProof in 2016. In this interview, we share his journey, insights, and impact on CheckProof’s growth.
Background at CheckProof
Marcus began at CheckProof in the role of System Tester (internally referred to as QA). Marcus quickly moved on to become designated System Support and later a System Expert to his current role as Customer Success Manager. This foundation has been invaluable, giving him comprehensive insight into the product. The web agency developing the system brought Marcus on initially to test it, recognizing his keen attention to detail. Håkan Holmgren, Co-founder and CEO, took Marcus along to customer meetings where, despite no sales experience, he naturally connected with clients, offering support and training. His role evolved from desk work to directly engaging and training customers, leading him to join Customer Success.
About Marcus
Name: Marcus Edlund
Age: 30
Role: Customer Success Manager
Lives: In Täby (a suburb outside Stockholm, Sweden)
Lives with: His girlfriend, Malin
Interests: Training, skiing, nature, hiking
Education: Software Testing Engineer
Thoughts on Customer Engagement
Marcus thoroughly enjoys working with clients, both online and going out on site visits. Seeing the benefit CheckProof’s platform provides to customers is rewarding, especially when it saves them time and money. He finds it fulfilling when CheckProof makes a tangible difference, delivering real value.
What was your first impression of CheckProof when you joined back in 2016?
“My first impression was that it was a smart service and platform. Jonas and Håkan, both industry veterans, were passionate and committed—it was contagious! Today, the company has evolved immensely: onboarding processes, materials, the development team, and support have all grown into a strong, cohesive system that impresses clients.”
Can you share a memorable moment from CheckProof’s early days?
« Surpassing 100,000 checks for a single client was amazing! Seeing that level of rapid adoption was powerful. »
Tell us about a powerful milestone?
« Bauma 2019 was unforgettable—it gave me a full view of the industry’s scope. And landing our first clients in China and the U.S. was thrilling. »
Can you name a key turning point at CheckProof?
« When Granitor (former Midroc) joined as an investor, it felt like the world saw CheckProof’s potential. It was exciting to feel part of something significant. »
What motivates you at work?
« I’ve learned a lot about our clients’ needs and challenges, and it’s motivating to be part of the solution. For example, helping them with machine inspections and safety rounds. I enjoy brainstorming new ways the product can serve them. »
Difference CheckProof Makes for Clients & Success Stories
« One of my favorite success stories is from Swerock. The feedback we received confirmed that the value of our service far outweighed the initial cost of setup. »
« Bauma 2019 was unforgettable—it gave me a full view of the industry’s scope. »
What would you say to someone considering joining CheckProof?
« We’re a driven company of doers, and everyone is focused on our shared goals. We have a vibrant culture, with people from diverse backgrounds, and many have relocated here for CheckProof. Our culture supports learning and growth, both professionally and personally. Even the lunchroom conversations are fun! »
How do you feel about your professional development at CheckProof?
« If I want to attend a trade show or take a course, I get support for that. The company values ongoing development. »
What’s your proudest accomplishments and what does the future hold?
« I’m excited about our North American expansion, new team members, and Viking Venture’s investment—it’s an exciting time ahead! »
Describe CheckProof in one word!
Pioneering—reflecting both our product and our culture.
Curious to understand how our customer success team can support your business? Get in touch with us!
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