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FAQ
Find the answers to the most frequently asked questions, to help you make the most of CheckProof!
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CheckProof is a digital platform with customizable templates, such as digital checklists to help you manage and improve Maintenance and HSEQ management of your operations. It is frontline-friendly and simple to use. Simplicity increases engagement, and so will improve the quality and amount of data you collect from operators and machines on the field. Connect your frontline workers with the CheckProof app and get a complete overview of all sites and all teams from an admin dashboard and one single platform.
Currently, we cannot support an online purchase if you are an existing user within our system. Please contact our customer support staff, who will help you with your purchase, here.
When you sign up, you get instant access to your account and can start to set it up in line with your needs. Go through our online learning platform or let us support you with the onboarding. We will walk you through the basics, including building and customizing checklists to suit your needs.
If you are looking for one platform to manage your assets, resources, maintenance, compliance, and HSEQ needs, the answer is Yes! CheckProof is easy to use, customizable and scalable to your needs. With the help of an app used by frontline operators and a dashboard used by admin and management in the office, CheckProof allows you to streamline and improve daily work with maintenance, HSEQ and production within one platform.
But don’t just take our word for it, this is what our customers have to say: customer success stories.
To see a full list of the comprehensive features included in an online purchase, please go here.
CheckProof does not offer a trial period, however, we can organize detailed demos (to several members of your team) so you can get a thorough understanding of the system and feel confident before a purchase.
Yes, we’re proud of our close collaboration with our clients and have collected several customer case videos and articles, here.
Support
If you cannot find the answer to your question in the FAQ page, please contact our Customer Support team here. You can also call our Customer Support team on +46-(0)8-732 35 00.
You can visit our FAQ page for Billing & Accounts. If you cannot find the answer to your question, please contact our Customer Support team here.
We are available between 8-17 CET all weekdays on phone, email or chat. Outside of these hours, we will respond to you the next working day. For emergencies outside of working hours, please email your customer success manager.
Depending on the size of your company and the number of users, you can get going in just one day. You will receive a welcome email with a contact person assigned. You will be offered the opportunity of an onboarding should this be of interest. They will also point you to guides and CheckProof Academy where you can quickly get all the resources needed. The scope for each client varies depending on the assets, structure, checklists and processes that are already in place.
Billing & Account
You can contact our support team here or reach out to your designated Account Manager.
CheckProof offers annual subscription packages, and the cost is calculated based on the number of users and add-ons you choose. This is then invoiced monthly, or quarterly depending on your agreement.
Although this will depend on your contract, most customers are billed monthly or quarterly.
Depending on your contract, it will likely be within 1-3 months.
CheckProof has standard annual agreements, with a 3-month rolling cancellation period. So, customers must give notice at least 3 months before the automatic contract renewal. Failure to do so, results in an automatic renewal for another year.
For online purchases, cancellations can be done with a 1-month notice period.
You will get invoiced in the next invoicing cycle. The cost per user decreases the more you add to your subscription plan. To get accurate pricing information, please contact your designated Account Manager or contact support here.
Using CheckProof
CheckProof is supported by iOS and Android. The CheckProof app is available on Google Play and App Store.
CheckProof offers a core package with our most popular features, and also several highly requested add-ons. For a full feature list and to see what is included in the core package, available for online purchases, please go here.
You can add as many users as you wish. It is a platform that is scalable alongside your business. CheckProof can support multiple teams across multiple sites. And the price per user decreases the more users you add to your subscription plan.
Yes! You can adapt user permissions and add or remove users from the account at any time.
CheckProof currently supports 20 languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Ukrainian
Yes, this is possible to do.
Yes! CheckProof is cloud based and with CheckProof Offline Mode you’re able to use the app without wi-fi. The data will be synchronized the next time you connect to wi-fi. Please note that ‘Offline Mode’ is an add-on feature and not part of the basic package.
The CheckProof platform was created keeping front-line staff top of mind. We know from first-hand experience that unless, that unless a digital tool isn’t easy, it won’t be used and routines will suffer and tasks remain undone. So yes, the platform is easy, intuitive, and gives clear step-by-step guidance.
But don’t just take our word for it. Book a demo to see for yourself!
Yes, by using the import function, you can add data and values into CheckProof. Please contact our Customer Support Team, here, if you need help with this process or other integrations.
Yes, CheckProof’s platform makes it simple to customize checkpoints according to your site’s HSE needs. You can also access all HSE routines within the platform. As well as report incidents, cases, and suggestions straight from their mobile devices. You can use data that you can extract from CheckProof’s system to identify trends, create new safety initiatives, and pinpoint risks. All of which support your compliance and reporting requirements.
CheckProof supports every business size, from smaller family-owned quarries to large multinational companies. It is scalable and can grow alongside your business. You can choose to add on extra business lines and extra users as your needs grow.
Yes, the beauty of CheckProof is how the app that’s connected can feed all data from the field straight into its platform, letting you enjoy real-time data, analytics, monitoring production, inventory levels and equipment performance.
Integrations
Yes! CheckProof’s built-in integrations are set up using an API called AEMP 2.0, adhering to industry standards for construction businesses and fleets. This means you can manage telematics data from a variety of machines and vehicles of several different brands, all on the same platform.
CheckProof supports telematics within the construction materials industry. CheckProof has pre-built integrations with Volvo, Caterpillar, Liebherr, Scania, Terex, and several other manufacturers. This way, you can stream a wide set of data (examples below) – straight from your fleet into your CheckProof platform. Our user-friendly interface helps you turn this information into insights on trends and potential areas of improvement. You can also use it to trigger different maintenance tasks.
Examples of data that you can import through AEMP 2.0 include:
- Geographic location
- Operating time
- Fuel consumption
- Idling
- Fuel levels
- Load in numbers
- Total payload
- Error codes
CheckProof offers an external open API for enable seamless integrations. Examples of this can include companies’ ERP systems. Further information on API and Integrations can be found here.
Safety & Security
Yes, we are. CheckProof received ISO 27001 certification in 2023 and this is reviewed annually.
Internal and external audits are conducted according to the ISO/IEC 27001 standard. Pen-tests are continuously performed by external parties.
Our average for 2023 was 99,8%. To view status updates, please go here.
CheckProof has bi-weekly releases of product updates.
The EU and the US. You can choose the location appropriate to you.
CheckProof uses Amazon Web Services (AWS) as our web hosting provider and we also support SSO (Single Sign-On).
